Client Service Charter
Client Service Charter
Our Purpose and Promise to You
At Bell Legal Group, we strive to provide service that exceeds expectations.
Our focus is always your welfare and interests. We help you in times of difficulty and rejoice in your successes.
How can we help?
We offer legal services across many areas of law, and each of our practice areas shares its learnings with the others. This means our clients benefit from the combined expertise of our professionals, making Bell Legal the ideal provider for all your legal needs.
From your first contact with us, we work hard to ensure that we have the right legal solutions for you. If our firm is not the best fit for you, we have a network of trusted advisors we can introduce you to.
What outcomes are you looking for?
Your desired outcome is our primary focus. Let us know what is most important to you and this will be discussed with you during your first meeting.
How does this work?
From the outset, our goal is to meet and exceed your expectations with clear communication, understanding and purpose.
Meeting with you helps us to better understand what you need and how we will help you achieve your goals. We will send a clear letter of engagement setting out costs and outlining the scope of what you have asked us to do.
How do we charge for our services?
Your first consultation will normally be charged at a set fee and payable on the day. Following that meeting, you will receive an estimate of the costs, which may take you through to the next step or to the finalisation of your matter.
How will we keep in touch?
Communication is the key to all good relationships. Let us know the best way to contact you and we will do our best to reply to communications on the same day.
What else can we do to help?
With over 65 years in the Gold Coast community, Bell Legal Group has fostered a network of connections with other professionals and service providers. We work in partnership with our industry contacts to ensure your needs are met. If you need expert advice in areas like
accounting, financial planning, and property, or even require access to family counsellors, we can connect you with the right advisor.
We take these promises seriously and take pride in delivering the best possible outcomes to you, our clients. If, at any stage, you are concerned or feel that we are not meeting your expectations, we would appreciate feedback to keep our valued partnership with you on track.
Please do not hesitate to contact us at firstname.lastname@example.org